{"id":101,"date":"2026-08-25T11:39:45","date_gmt":"2026-08-25T11:39:45","guid":{"rendered":"http:\/\/wholesale-fashion.local\/?page_id=101"},"modified":"2026-08-25T11:39:46","modified_gmt":"2026-08-25T11:39:46","slug":"wholesale-faq","status":"publish","type":"page","link":"https:\/\/wholesale.ferriferrucci.com\/de\/wholesale-faq\/","title":{"rendered":"Wholesale FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: August 25, 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who can order from Ferri Ferrucci Wholesale?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ferri Ferrucci Wholesale serves businesses, retailers, boutiques and professional buyers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our products are offered for commercial resale and are not intended as individual consumer purchases.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need a business account?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Business and company information is required to process wholesale orders and issue the correct invoice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may be asked to provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Legal company name<\/li>\n\n\n\n<li>Company registration number<\/li>\n\n\n\n<li>EU VAT number<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Contact person<\/li>\n\n\n\n<li>Business email and telephone number<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Which countries do you serve?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We primarily serve business customers in European countries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping availability depends on the destination, carrier coverage, order size and applicable delivery restrictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your country is not available during checkout, contact our wholesale support team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What currency do you use?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All product prices, shipping quotes, order totals and bank payments are issued in euros (EUR), unless expressly agreed otherwise in writing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are product prices shown per piece or per pack?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products are generally sold by wholesale pack.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The displayed wholesale price should be reviewed together with the product\u2019s:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pieces per Pack<\/li>\n\n\n\n<li>Pack Contents<\/li>\n\n\n\n<li>MOQ<\/li>\n\n\n\n<li>Available colours and sizes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not assume that the displayed price is a single-piece price unless the product page specifically states this.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How does the wholesale pack system work?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each product has its own pack configuration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S + M + L + XL<\/li>\n\n\n\n<li>S + M + M + L + L + XL<\/li>\n\n\n\n<li>36 + 37 + 38 + 39 + 40 + 41<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pack contents are product-specific and may vary by supplier, product or category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Always check the <strong>Pack Contents<\/strong> field on the relevant product page before ordering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is every pack made up of four pieces?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may contain four pieces per pack, while others may contain more or fewer pieces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The exact number is shown in the product\u2019s <strong>Pieces per Pack<\/strong> and <strong>Pack Contents<\/strong> information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does Quantity mean?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quantity refers to the number of wholesale packs, not the number of individual pieces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pieces per Pack: 4<\/li>\n\n\n\n<li>Quantity: 1<\/li>\n\n\n\n<li>Total Pieces: 4<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If Quantity is increased to 2:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Total Packs: 2<\/li>\n\n\n\n<li>Total Pieces: 8<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What is MOQ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">MOQ means Minimum Order Quantity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On Ferri Ferrucci Wholesale, MOQ is generally expressed in packs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if a product has:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MOQ: 2 Packs<\/li>\n\n\n\n<li>Pieces per Pack: 4<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">the minimum order is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 Packs<\/li>\n\n\n\n<li>8 Total Pieces<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">MOQ is product-specific. Always check the relevant product page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I select individual sizes inside a pack?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Normally, no.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The sizes or quantities shown in <strong>Pack Contents<\/strong> form the complete wholesale pack. Individual sizes cannot be removed or substituted unless the product page or written quotation specifically allows it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I mix colours in one pack?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Only if the product page or written quotation specifically states that mixed colours are available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otherwise, each selected product or colour is supplied according to its listed pack configuration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I order a sample?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sample availability depends on the product and current stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samples are not guaranteed and may be charged at a different price from wholesale pack orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact wholesale support with the product name and SKU to request availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is stock guaranteed when I place an order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting an order request does not permanently reserve stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stock is confirmed during order review. It may be temporarily reserved while the shipping quote and bank payment are pending.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approval or payment is delayed beyond the stated deadline, stock may be released.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How is shipping calculated?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping is calculated after checkout because wholesale orders vary by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destination<\/li>\n\n\n\n<li>Total weight<\/li>\n\n\n\n<li>Package dimensions<\/li>\n\n\n\n<li>Number of cartons<\/li>\n\n\n\n<li>Carrier and service<\/li>\n\n\n\n<li>Special delivery requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The initial checkout does not include a final shipping charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive a shipping quote for approval before payment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When do I pay?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Payment is requested only after:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Your order has been reviewed.<\/li>\n\n\n\n<li>Stock has been checked.<\/li>\n\n\n\n<li>Shipping has been calculated.<\/li>\n\n\n\n<li>You have received and approved the final quote.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Bank-transfer instructions are provided after quote approval.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which payment methods are accepted?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The initial accepted payment method is Direct Bank Transfer in EUR.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available payment methods may be expanded in the future. Only use the payment options and bank details displayed in your official order confirmation or customer account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who pays bank-transfer fees?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The buyer is responsible for sending-bank, intermediary-bank and international transfer charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The full amount shown in the approved order total must reach the designated bank account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens after I place an order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The standard process is:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Order submitted<\/li>\n\n\n\n<li>Shipping quote prepared<\/li>\n\n\n\n<li>Quote sent to customer<\/li>\n\n\n\n<li>Quote approved or declined<\/li>\n\n\n\n<li>Bank payment requested<\/li>\n\n\n\n<li>Payment confirmed<\/li>\n\n\n\n<li>Order prepared<\/li>\n\n\n\n<li>Order dispatched<\/li>\n\n\n\n<li>Tracking provided<\/li>\n\n\n\n<li>Order completed<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can review available status information through My Account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What do the order statuses mean?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Awaiting Shipping Quote<\/strong><br>Your order is being reviewed and shipping is being calculated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Awaiting Quote Approval<\/strong><br>The final shipping quote is ready for your review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quote Declined<\/strong><br>The quote was declined and the order requires further review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Awaiting Bank Payment<\/strong><br>The quote was approved, but cleared payment has not yet been confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processing<\/strong><br>Payment has been confirmed and the order is being prepared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ready for Dispatch<\/strong><br>The order has been packed and is awaiting carrier handover.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Shipped<\/strong><br>The order has been dispatched.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Completed<\/strong><br>The order has been fulfilled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I change my order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact wholesale support as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changes are not guaranteed after:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quote approval<\/li>\n\n\n\n<li>Payment<\/li>\n\n\n\n<li>Stock allocation<\/li>\n\n\n\n<li>Packing<\/li>\n\n\n\n<li>Dispatch<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a change affects the weight, cartons, taxes or shipping cost, the existing quote may be cancelled and replaced with a revised quote.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I cancel my order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An unpaid order may be cancelled before preparation begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation after payment or after preparation has started is subject to review and is not guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders that have already been dispatched cannot be cancelled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where are orders dispatched from?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are invoiced and dispatched from our fulfillment point in Bulgaria.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will I need to complete import customs procedures?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders dispatched within the standard European Union customs territory generally do not require the buyer to complete import customs procedures upon delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Special territories and destinations outside the standard EU customs territory may be subject to additional requirements or charges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long does preparation take?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Preparation begins after full payment has cleared and stock has been confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated preparation time will be shown in your order or shipping quote and may vary according to order size, availability and seasonal workload.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long does delivery take?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated delivery period is included in the shipping quote.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates and may be affected by the carrier, destination, weather, public holidays, remote-area delivery or circumstances outside our reasonable control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will I receive tracking information?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking information will be added to your customer account and sent by email when available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking may not become active immediately after the shipping label is created.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if a package arrives damaged?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Photograph the unopened package, shipping label, damaged area and affected products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keep the original packaging and contact us within 48 hours of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not discard the package until the claim has been reviewed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if products are missing or incorrect?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us within 48 hours of delivery and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name and SKU<\/li>\n\n\n\n<li>Expected quantity<\/li>\n\n\n\n<li>Received quantity<\/li>\n\n\n\n<li>Photographs of the products<\/li>\n\n\n\n<li>Photographs of the package and shipping label<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I report a manufacturing defect?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Manufacturing-defect claims must be submitted within 7 calendar days of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide clear photographs or video of the complete product, defect, product label, size label and quantity affected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I return products that did not sell?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are not accepted because products did not sell as expected, the buyer changed their mind or the buyer\u2019s customer cancelled a purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please review the B2B Returns and Claims Policy before ordering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I return products without authorization?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products must not be returned without prior written authorization and return instructions from Ferri Ferrucci Wholesale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorized returns may be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are minor colour differences considered defects?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Minor colour differences may occur because of screen settings, lighting, photography, fabric batches or dye-lot variations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Minor differences within reasonable production tolerance are not automatically considered defects.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do you offer private label or custom production?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Private-label, customization or special-production services are available only when expressly offered on the product page or confirmed in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact wholesale support with your requested product, quantity and specifications. Availability is not guaranteed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I contact wholesale support?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ferri Ferrucci Wholesale<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:wholesale@ferriferrucci.com\">wholesale@ferriferrucci.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For an existing order, include your order number and company name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a product question, include the product name or SKU.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: August 25, 2026 Who can order from Ferri Ferrucci Wholesale? Ferri Ferrucci Wholesale serves businesses, retailers, boutiques and professional buyers. Our products are offered for commercial resale and are not intended as individual consumer purchases. Do I need a business account? Yes. Business and company information is required to process wholesale orders and &#8230; <a title=\"Wholesale FAQ\" class=\"read-more\" href=\"https:\/\/wholesale.ferriferrucci.com\/de\/wholesale-faq\/\" aria-label=\"Read more about Wholesale FAQ\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-101","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/pages\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":1,"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/pages\/101\/revisions"}],"predecessor-version":[{"id":102,"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/pages\/101\/revisions\/102"}],"wp:attachment":[{"href":"https:\/\/wholesale.ferriferrucci.com\/de\/wp-json\/wp\/v2\/media?parent=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}